Project Overview
-
Platform:
Windows Desktop Application -
Technology:
C# with WPF Framework -
Client:
BCA Bank Indonesia -
Industry:
Banking & Financial Services -
Project Type:
Enterprise Banking Solution
Project Description
Advanced video banking ATM system developed for BCA Bank Indonesia, revolutionizing customer service by integrating video conferencing capabilities directly into ATM interfaces. This innovative solution bridges the gap between automated banking and personal customer service.
Challenge
BCA Bank Indonesia wanted to enhance their ATM services by providing customers with direct access to bank representatives for complex transactions and assistance. Traditional ATMs were limited to basic transactions, leaving customers without support for more sophisticated banking needs during non-business hours or at remote locations.
Solution
Developed a comprehensive video-ATM system that seamlessly integrates video conferencing technology with existing ATM infrastructure. The solution enables real-time communication between customers and bank representatives while maintaining the security and reliability expected from banking systems.
Key Features
- 🎥 HD Video Conferencing - Crystal clear communication with bank representatives
- 🔊 Two-way Audio - High-quality audio for clear conversation
- 🔒 Secure Transactions - End-to-end encryption for all communications
- 📋 Transaction Assistance - Real-time help with complex banking operations
- 🌐 Network Integration - Seamless connection to bank's communication network
- 📱 Multi-language Support - Indonesian and English language options
- 🎛️ Administrative Tools - Comprehensive management and monitoring systems
- 📊 Analytics Dashboard - Usage statistics and performance metrics
Technical Architecture
Built using C# and WPF (Windows Presentation Foundation), the application provides a rich, responsive user interface optimized for ATM touchscreen interactions. The system integrates with existing ATM hardware while adding new video and audio capabilities.
Frontend
WPF Application
Touch-optimized UI
Backend
C# Services
Network Integration
Communication
Video/Audio APIs
Secure Protocols
Security
Encryption
Authentication
Implementation Highlights
Real-time Communication
Implemented low-latency video and audio streaming with automatic quality adjustment based on network conditions.
Hardware Integration
Seamlessly integrated with existing ATM hardware including cameras, speakers, and touchscreen interfaces.
Security Compliance
Met strict banking security standards with encrypted communications and secure authentication protocols.
User Experience
Designed intuitive interface that maintains consistency with existing ATM workflows while adding video capabilities.
Project Impact
24/7
Customer Support Availability
95%
Customer Satisfaction Rate
50+
ATM Locations Deployed
The video-ATM system significantly enhanced BCA Bank's customer service capabilities, allowing them to provide personalized assistance through their ATM network. This innovation reduced wait times for complex transactions and improved overall customer satisfaction while maintaining the security standards required for banking operations.